If you’ve forgotten your password and need to regain access to your account, don’t worry. Our password reset process is designed to be quick and secure, ensuring you can easily recover your account. This guide will take you through each step of resetting your password.
Finding the “Forgot Password” Link
- Access the Login Page: Locate and click the “Forgot password” link.
- Input Your Email: Enter the email address associated with your account. Ensure it’s correctly formatted (e.g., abc@def.com) and has been previously registered with us.
Common Email Entry Errors
- Unregistered Email: If your email isn’t recognized, you’ll see “This email is not registered”.
- Blank Email Field: Forgetting to enter your email will prompt “Email is required”.
Checking Your Email for the Reset Link
Upon submitting your email, you’ll be directed to a page advising you to check your inbox for a password reset email. This email contains a “Reset password” link.
Note: The email can be directed to your spam folder. Please check there if it’s not in your inbox.
Using the Password Reset Link
Click on the “Reset password” link in the email to proceed to the Reset Password screen. Remember, this link is only active for a limited duration.
Completing the Reset Password Form
You’ll need to create a new password by following these criteria:
New Password: Must be 6-30 characters long, including letters, numbers, and special characters, without any spaces.
Confirm New Password: Re-enter your new password to ensure accuracy.
Errors When Creating a New Password
Incomplete or Incorrect New Password: Various errors can occur, such as the password being too short or too long, lacking necessary character types, or including spaces.
Mismatched Passwords: An error will appear if the confirmation password does not match the new password.
Finalizing Your New Password
After filling out the form and ensuring all criteria are met, click the “Reset password” button. You’ll then receive a confirmation, and you can log in with your new password.
Need Further Assistance?
If you encounter any issues during this process or have questions, our support team is here to help. Please don’t hesitate to reach out for assistance.
Remember, a strong and memorable password is crucial for keeping your account secure. By following these steps, you can quickly reset your password and regain access to your account.